How to get help
For technical help, account issues, feedback or feature requests, contact support@castodia.co.uk. Include your organisation, the affected Castodia product and a clear description of the issue. Do not email care records, passwords or other sensitive information.
Account and login problems
Your organisation normally manages user access and permissions. Contact your manager or system administrator first for invitations, role changes, locked accounts or access to a person’s records. Castodia will never ask for your password.
Privacy and data requests
For privacy questions contact privacy@castodia.co.uk. To request access, correction, deletion or another data-protection right, use our Data Requests page so your request reaches the right organisation.
Security concerns
Report a suspected vulnerability or security incident promptly to support@castodia.co.uk. Do not include confidential care information in the initial message. We will provide a secure route if further evidence is needed.
Emergencies and care decisions
Castodia is not an emergency service and cannot provide clinical or care advice. If somebody is in immediate danger or needs urgent medical assistance, follow your organisation’s emergency procedures and contact the appropriate emergency service.
Technical support
support@castodia.co.uk
Account access
Contact your organisation administrator
Privacy requests
Open the data-request guideSecurity
support@castodia.co.uk